WHAT IS YOUR RETURN POLICY?
If you're not 100% satisfied with your purchase, you can return your item(s) within 30 days of placing your order if you meet the below return conditions. Please note all PayPal transactions must be returned online should you want a refund.
*Please note that gift cards are non-refundable.
• You can return your purchase up to 30 days from date of dispatch.
• Products must be unworn, in the condition that you received them and in the original box and/or packaging.
• If you wish to return an item purchased in-store, please click here.
HOW DO I RETURN MY PURCHASE?
You can return any item to our online store or to one of our Merrell branded retail stores, just be sure to meet the conditions below and bring your proof of purchase. Please note that we are unable to facilitate PayPal returns in-store.
1. Ensure you meet our simple conditions for successful returns.
3. Pop in your order number and the email address used for placing the order. Click 'Start Return'.
4. Complete the prompted steps to select the items for return and reason.
5. Print the provided shipping label and attach it to the package. We do recommend using a device such as a desktop computer that is connected to a printer for this step.
6. Items are in their original condition and original shoebox or packaging (please note: packaging must not be damaged or marked).
7. Pack your return in another carton or satchel to protect the original packaging.
8. Take your package to your closest post office for return.
Please allow time for your return to reach our fulfillment centre. This time may vary depending on your location.
If approved, refunds are carried out within 48 hours of receiving the return and you will be notified via email. Depending on your bank, your refund may take 2-3 working days to process.
Please note that PayPal orders cannot be refunded in-store. As PayPal is a heavily encrypted, secure payment method, our store systems are unable to process PayPal refunds.
If you wish to return a PayPal order, please initiate an online return.