Return Items

Items purchased online can be returned to any of our retail stores provided you have proof of purchase and meet the return conditions below:

  • Item(s) were purchased in the last 30 days and proof of purchase can be provided
  • Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
  • Item(s) are in original packaging or shoebox in their original condition

Important notes: 

  • PayPal purchases are NOW AVAILABLE to be returned in-store as well as online.
  • Gift cards are non-refundable.
  • Our 30-day returns and exchanges policy still remains, but we wonโ€™t count the days those stores are closed in the instance of government lockdowns.

For More information about Merrell Returns & Exchanges please click here