1. Collecting personal information
The types of personal information we collect include contact details such as name, email, phone and mailing address. If it is reasonable and practical to do so, we will collect personal information directly from you in order for you to join our loyalty program. This will include contact details and other information relevant to providing services to you. This may take place in a number of ways, such as via your use of our Site or when you purchase in store.
Contact Us Forms
When you complete a contact us form on our website you are asked to provide certain information about yourself. This information includes your name*, address, email address*, phone number, fax number and your comments*. We use this information to assist your enquiry and learn more about our audience, so we can provide you with the content and feedback information most relevant to you. Once you submit a contact us form on our website you are not anonymous to us.
We may also collect personal information from third parties such as your representatives or publically available sources of information. All personal information that we or our related bodies corporate or franchisees collect, is reasonably necessary for the purposes relating to providing our goods and services to our clients.
If someone other than you provides us with personal information about you that we did not ask for, and we determine that we could have collected this information from you had we asked for it, we will notify you, as soon as practicable.This notice will be given unless to do so would be in breach of an obligation of confidence.If we could not have collected this personal information, we will lawfully de-identify or destroy that personal information.
Sensitive Information as defined in the Privacy Act 1988 (Cth) includes information about a person‘s race or ethnic origin; political opinions or membership of a political association; religious beliefs or affiliations; philosophical beliefs; professional or trade association membership or trade union membership; sexual preference or practices; criminal record or health information.
We will not collect or disclose sensitive information about a person unless that person has consented, the collection is required by law, or the collection is necessary to prevent or lessen a serious and imminent threat to life or health of that person.
Exceptions to this include where you have given express consent to us to do so and the information is reasonably necessary for us to carry out our functions or activities.
We will not collect personal information unless the information is reasonably necessary for or directly related to one, or more of our functions or activities.If we are unable to collect personal information we reasonably require, we may not be able to do business with you or the organisation with which you are connected.
How to contact us
When you visit the Site the server may attach a "cookie" to your computer's memory.A “cookie” assists us to store information on how visitors to the Site use it and the pages that may be of most interest.This information may be used to provide users of your computer with information that we think may interest the users of your computer.However, this information is not linked to any personal information you may provide and cannot be used to identify you.If you choose, you should be able to configure your computer so that it disables “cookies” or does not accept them.
3. Use and disclosure of information
We may use personal information about you for the primary purpose of providing you with our services, and for which you would reasonably expect us to use that information, including sending you information about new developments, products, services and special offers by post, telephone or any form of electronic communication. We may use any email address or other personal information you provide to us at any time for this purpose.
We may provide certain information about you including your personal information to our related bodies corporate.
4. Direct marketing
We may use personal information about you for the primary purpose of providing you with our goods and services, and for other purposes that which you would reasonably expect us to use that information.This includes sending you information about new developments, products, services and special offers by post, telephone or any form of electronic communication. You authorise us to use any email address or other contact information you provide to us at any time for this purpose.
You can, at any time, opt out of receiving marketing material by contacting us. You agree and acknowledge that even if you opt out of receiving marketing material, we will still send you essential information that we are legally required to send you relating to the services we provide. Once you opt out of receiving marketing material from us, you agree and acknowledge that this removal from our distribution lists may take several business days after the date of your request to be removed.
5. Accuracy of your information
We take all reasonable steps to ensure that your personal information held by us is accurate, up-to-date, complete, relevant and not misleading.If you believe that any of your personal information is not accurate, up-to-date, complete, relevant and not misleading, please contact us (see below) and we will take all reasonable steps to correct it within a reasonable time.
6. Third Parties and your information
7. Disclosure of Information Overseas
8. Your consent
9. Storage and security of Personal Information
We have put in place steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure by use of various methods including firewalls, pass worded access and encryption software.
If we no longer need your personal information, unless we are required under Australian law or a court or tribunal order to retain it, we will take reasonable steps to destroy or de-identify your personal information in accordance with our document retention policy.
11. Access to information we hold about you
Should you wish to access, update or correct personal information supplied to us. You may email us at [email protected] There is no cost to request or update your information but we may charge you a reasonable fee to cover our costs in locating and extracting that information to supply it to you.
You have the option to either not identify yourself or to use a pseudonym when you contact us, unless it is impracticable for us to communicate with you in that manner or unless we are required or authorised under Australian law, or a court or tribunal order, to deal with individuals who have identified themselves.
From time to time there may be errors on our website such as wrong pricing, wrong descriptions and offers for products that are not available or are no longer available. Despite anything else in these Terms, to the extent legally permitted, we may decline or cancel any orders that are affected by the error, even if the order has been confirmed and a credit card charged. If your credit card is charged for the purchase and we cancel the order, we will notify you and credit your credit card account for the amount charged.